What do we mean when we say we are disrupting the status quo and innovating healthcare?
We believe there are six specific opportunities for significantly reshaping the design and delivery of care, leading to improved outcomes for all. These areas are 1) Digital Health, 2) Customer Experience, 3) Future of Work, 4) Data Analytics & Security, 5) Sustainability, and 6) Supply Chain, Logistics & Mobility. When all six of these elements are improved in tandem, the result is a revolutionized end-to-end healthcare system that is sustainable, secure, dependable, accessible, equitable, and effectively improves lives.
Here’s a quick look into what we are relentlessly pursuing as we envision each of these areas:
1. Digital health empowers a healthier you anytime, anywhere
Advancing digital health supports the best customer experience wherever you’re located by connecting consumers to healthcare teams through every communication method. Whether it’s accessing providers through digital health, monitoring and treating complex conditions with wearables, or building nimble and secure health systems, exceptional health care is powered by digital technology.
2. Customers should experience personalized and curated care
Maintaining your health can be difficult, even scary, and often feels reactive. Healthcare should include prevention methods and well-care that’s easy, intuitive and universally accessible, reducing stress and increasing positive outcomes. From well-care and monitoring your health, scheduling appointments, to understanding your diagnosis and treatment options, or paying your bill, every patient and family should receive white glove service, walking away from each experience feeling heard, cared for and even delighted. Healthcare should cater to you.
3. The future of work is about elevating healthcare team members’ holistic experience
Nurturing a sustainable healthcare workforce requires redefining healthcare roles, scope, and work settings to improve the experiences and wellbeing of team members. In addition to innovating benefits and team member support, we are reimagining the healthcare workforce and supporting technology to relieve administrative burden, complexity, chronic stress and burnout. Our workforce will work in concert to fully support the personal wellness and professional advancement of all team members.
4. Leveraging health data, while keeping it secure and private will prevent accidents and illness
Developments in health data analysis will drive quality of care and reduce costs. Compiling new data sources will give clinicians the information they need to build more effective and personalized treatment plans, leading to precision medicine, predictive diagnostics, and even preventative treatment. Ultimately, securely shared data empowers patients with research to make more informed healthcare choices.
5. Sustainability practices prioritize the health of the environment in healthcare solutions
Forming the foundation of all future care models, sustainable solutions are required to reduce and eliminate systemic waste and decrease non-renewable energy dependence. Using non-traditional enhancements, we’re exploring solutions that mitigate climate risks through sustainable practices in waste and water management, agriculture, waste circularity, and new infrastructure, all aimed at improving the current health of our communities as well as maintaining and improving our ecosystem so that everyone can live well for generations.
6. Innovating the supply chain, logistics and mobility delivers faster, better care
An efficient supply chain revolutionizes the healthcare system. Whether it’s delivering treatment and supplies via autonomous vehicles directly to you wherever you are before you need care or bridging the gap between digital health and the point of care with efficient, repeatable logistics models, robotics and other innovations eliminate error and improve safety throughout the supply chain.
How you can help
Through the Voice community conversations and content, we’ll explore these six focus areas. We hope to receive your candid assessments of what is and is not working in these areas and capture your ideas for how we improve the entire care ecosystem. Together, we can improve healthcare for you and your community.
