Voice Insights

1,046 Catalyst Voice members weighed in on healthcare policy—and what we heard was clear: patients want transparency, affordability, and a seat at the table. Our latest study shines a light on how policy impacts real lives—and how systems must evolve to serve people, not just processes.

When patients feel unheard, policy fails. Our Voice survey revealed deep frustration and disconnect, especially around cost, access, and trust in government systems.

Frustration is real—and widespread. As one woman told us, “The whole system needs an overhaul.” From costs to communication, patients are calling for bold reform.

One of our interviewers shared how thankful she was for her healthcare coverage.

One person we spoke to shared a harsh reality: people feel disenfranchised from government. The feedback is raw and essential—highlighting the urgency of redesigning policy with patients at the center.

This expecting mother has been satisfied with the healthcare her family has been given during a difficult year for her family.

In our street interviews, one community member summed up a shared concern: too many policies ignore the human side of healthcare. “What about the care for people?” It’s a simple question with big implications—and one our healthcare systems can no longer afford to overlook.

We ask a community member about his recent healthcare encounters.