Leaving the hospital is more than signing papers and walking out the door. It is the last impression a patient carries, and it can shape how they feel about their entire care experience.
At Catalyst by Wellstar, we wanted to understand what that moment really feels like. Through our Voice community of nearly 164,000 patients and consumers, we surveyed and spoke directly with people about their discharge experiences.
What we heard gave us plenty of reasons to celebrate, along with inspiration to keep elevating the process.
What Works Well
Many patients told us their discharge was smooth, professional, and straightforward. They appreciated clear instructions and felt cared for as they transitioned home.
They also shared how meaningful follow-up can be.
Mrs. Barbara said: “I was just amazed when I got a phone call following up. Just checking to see how you’re doing. It meant I was not just another number coming through.”
And for some, a follow-up from their doctor was especially reassuring.
As Mrs. Amanda shared: “The follow-up by the doctor was good. I had some health anxiety, so talking directly to the doctor and asking that question felt really good.”
These moments of connection remind us how much patients value clarity and care that extends beyond the hospital walls.
Always Looking Ahead
While patients shared many positive experiences, their voices also inspire us to keep moving forward. Each insight helps us find new ways to simplify discharge, strengthen communication, and make transitions home even more seamless.
Sometimes innovation is not about adding something new. It is about making space for the moments that matter most.
Why This Matters
Discharge is not the end of care. It is the beginning of recovery. When patients leave feeling confident and supported, they are more likely to heal well.
Listening to our community helps us continue improving the care experience and building healthcare that feels more human.
Your voice matters, and we are listening.
