The Problem: How can patients and their families have better access to lab services outside of the brick-and-mortar laboratory?
The Task: To identify patient groups who require lab testing/phlebotomy services
Outcome: Partner with vendors who can improve access
Solutions that improve human connection, emotional intelligence, communication, and support the dignity and resilience of patients
Environmental designs that provide an exceptional customer experience enhance and patient outcomes
Inventive ideas that remove barriers to care (like access, affordability, and adherence), such as identity management, mobile services, wayfinding, etc.
Improve access for patient groups who require lab testing/phlebotomy services outside of traditional brick-and-mortar facilities with easy-to-use, self-administered lab tests.
